Warranty Policy

At CycleCity, we stand by the quality of our products. Our warranty covers defects in materials and workmanship for [specify duration, e.g., one year] from the date of purchase. This warranty applies to bicycles, accessories, and parts purchased from our store. It does not cover normal wear and tear, damage from misuse or accidents, or unauthorized repairs. To make a warranty claim, contact our customer service team with proof of purchase and details of the defect. We are committed to ensuring your satisfaction and will address any issues promptly.

Warranty Coverage: At Apex, We are committed to our customers' satisfaction and all products are placed for selling after ensuring high quality assurance. In the rare case that our product (s) fail to delight, customers may avail our exchange/warranty policy.

Major Defects (Eligible for Full Replacement):

• Structural damage to the bicycle frame or forks
• Significant malfunction of the braking or gearing systems
• Defects in manufacturing that compromise safety or functionality
• Major defects in wheels or tires, such as severe deformation or cracking

Minor Defects (Eligible for Repair):

• Loose or broken components
• Minor frame or paint imperfections
• Faulty brakes or gears
• To initiate a repair, please contact our customer service team with your proof of purchase and a description of the defect. We will arrange for the necessary repairs to ensure your bicycle is in optimal condition. Repairs are performed by our skilled technicians to maintain the integrity and performance of your bike.

Warranty Claim Period:

• Structural damage to the frame
• Severe manufacturing defects
• Non-functional components beyond repair
• To request a replacement, please contact our customer service team with your proof of purchase and details of the defect. We will evaluate your claim and, if approved, provide a replacement product. Replacement items are subject to availability and may be of equal or greater value. Our goal is to ensure you have a fully functional and high-quality product.

Repairs:

At CycleCity, we are committed to ensuring the longevity and performance of your bicycle. Our warranty covers repairs for defects in materials and workmanship. If you encounter an issue covered by our warranty, please contact our customer service team with your proof of purchase and a description of the defect. We will assess the problem and determine if it is eligible for repair. Repairs are conducted by our certified technicians using genuine parts to maintain the quality of your bicycle. If a repair is not possible, we may offer a replacement or alternative solution.

Proof of Purchase:

Please ensure your proof of purchase includes the date of purchase, product details, and purchase amount. If you cannot locate your proof of purchase, please contact our customer service team for assistance. Having proof of purchase helps us verify your warranty eligibility and process your claim efficiently.